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Policies

  Quality Policy

 

Cleenol Group Ltd operates a Quality Management System which is documented, implemented and maintained ensuring compliance with all statutory and regulatory requirements related to our activities, products and services. We aim to attain this through our quality management that complies with the international standard ISO 9001

The company:

§  Researches, develops and manufactures cleaning chemicals, distributes ancillary cleaning consumables, and also supplies, repairs and services Automatic Dosing Systems.

§  Recognises the need for a total quality system if it is to satisfy its customers’ requirements properly. This is achieved by a structured control system from receipt of an enquiry, order processing, design, manufacture and delivery.

§  Designs, develops, manufactures and markets products that conform to agreed client requirements for their intended use.

§  Have procedures ensuring conformance in all areas that affect product quality and to minimize the failure and rework by operating surveillance checks at all relevant stages of operation to assist defect prevention and early warning of non-conformances.

§  Employees are all jointly responsible for implementing the procedures within the quality system and are individually responsible for the quality of work produced by their section of the company. They are also responsible for ensuring, by adequate collaboration with other sections, that specific quality requirements and standards are achieved in all areas.

§  Is committed to continually improve the quality management system performance of our activities by establishing and reviewing objectives, targets, using feedback information, audit findings, monitoring and measurements.

§  Sets and reviews objectives, discusses non-conformances, training and resources, health and safety, company polices and audit findings at regular management review meetings which

§  Encourages employee feedback on potential deficiencies and possible improvements in our quality system

§  Communicates this policy and appropriate information to all employees and any persons working for or on behalf of Cleenol Group Ltd and to any interested parties.

§  Will communicate when changes are made in any Company policies or management structure which affects the quality system.

§   Has given the Quality Assurance Manager the authority and responsibility for coordinating the quality system, ensuring that all controls defined are implemented and maintained. He/she is also responsible for reviewing the status, adequacy and effectiveness of the quality system at regular intervals

You can download the full Cleenol quality policy here

 

 

Privacy Policy 

By visiting the Cleenol Group Ltd. (Cleenol) website or any other websites operated by Cleenol or its affiliates (collectively, the "Site"), you agree to accept the practices described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Site. You should check the date of this Privacy Policy (which appears below) and review any changes that have been made since your last visit to the Site.

 

Throughout Cleenol’s years of operation, we have developed relationships with our customers based on respect and integrity. We are aware of the trust and confidence you demonstrate when you visit the Site and provide us with information. This Privacy Policy is posted to demonstrate our commitment to online security and customer service.

 

1. Personal Information Collected By Cleenol
Cleenol uses information that we collect from our visitors and customers to improve your visit and experience at the Site. We gather the following types of information:

Information You Give to Us
We Collect Personal Information that is provided by Site users. "Personal Information" includes your name, address, telephone number, e-mail address, IP address. Personal Information is collected when you establish an account with us, place an order on the Site, or when you communicate with us through the Site, telephone, mail or fax. In some instances, we may obtain other people’s names and email addresses that you may choose to provide as part of our "email a friend" feature, or in connection with your company's account.

 

Cookies
This website uses cookies, allowing us to 'remember' content from page to page (these expire when you leave the website or close your browser); persistent cookies, which define the 'Time To Live' and help us to determine your preferences (these will expire after the 'Time To Live' period), and cookies for analytical purposes; through the use of these cookies we may collect and analyze the IP address used to connect your computer to the Internet; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; and the URLs which lead you to and around the Site including the date and time. You can generally set your browser to reject cookies or to notify you when you are sent a cookie. Software is also available from third parties which will allow you to visit the Site without providing this information. You are welcome to use the Site if you use such software but we will not be able to offer you our personalized services.


Updated May 2012: The Information Commissioner’s Office (ICO) has considered Google Analytics cookies (used on this website) to be outside the opt-in policy for websites as they are ‘first party cookies used only for analytical purposes’. Any change in this policy will be reflected here.

 

Orders
If you place an order through the Site, you may be required to provide contact, billing, and payment information.

 

Email Newsletter Subscriptions
If you request an email newsletter subscription, we will send you an email confirming your request. This confirmation process allows you to unsubscribe if you change your mind and decide not to join the list. In order to make our email newsletters more relevant and useful to you, our servers may receive a confirmation when you open an email message from Cleenol.

 

2. Use of Information Collected By Us
We use this information in an effort to improve your experience on the Site, to provide services to you and to communicate with you about information that you request. We may also use this information to help us target specific products to you, to help us develop and improve our Site, and to tailor our Site to your needs.

 

3. Sharing of Information with Third Parties
We will not rent, sell or otherwise disclose your Personal Information to unrelated third parties without your consent.

 

Service Providers
We may employ other companies or individuals to provide certain services to or on behalf of us such as analyzing customer lists and data, or performing marketing or consulting services. These third parties ("Service Providers") will only have access to the information needed to perform these limited functions on our behalf and are required to provide your Personal Information with at least the same level of protection and security as we use on the Site. Such Service Providers are prohibited from using your Personal Information for any purpose other than that for which such party was engaged by us and/or as stated in this Privacy Policy. Any Service Providers that use data received from us may only do so in accordance with this Privacy Policy.

 

Links to Third Party Site
The Site contains certain links to third party websites, such as our vendors/resellers. We are not responsible or liable for the privacy practices or content found on these websites. We recommend that you check the privacy policy of each website you visit. Links to third party websites are provided solely for your convenience and any submission of data to such websites shall be at your sole risk.

 

Law Enforcement and Protection of Users
To the extent permitted by law, we will disclose Personal Information to government authorities or third parties pursuant to a legal request, subpoena or other legal process. We may also use or disclose your information as permitted by law to perform charge verifications, report or collect debts owed, fight fraud or protect our rights or property as well as those of our affiliates, customers, or its users. You should be aware that, following disclosure to any third party, your Personal Information may be accessible by others to the extent permitted or required by applicable law.

 

4. Security
We employ 128-bit encryption technology in those areas of the Site which require you to provide your personal or account information, including those areas related to online ordering, order status, catalog request and contest forms. The Site utilizes industry-standard firewalls and Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive Personal Information, such as your name and address. You should recognize, however, that no computer system is fully secure and that there are inherent risks associated with Internet transactions. To make sure you have the latest security features on your browser, you may want to download the most recent version of your browser, which should have full SSL support.

 

5. Corrections/Information Removal/Opt-Out
If your name, e-mail or postal address, telephone number or other Personal Information changes, you may update, correct or omit the relevant information in 'Update profile', or by contacting us at sales@cleenol.co.uk. In addition, if you no longer wish to receive communications from us you may opt-out by emailing us at sales@cleenol.co.uk, or by clicking on the unsubscribe link within any marketing e-mail you receive from us.

 

6. Data Protection
Cleenol Limited is a Data Controller, as defined by the Data Protection Act (1998) ('the Act'). Our registration number is Z5678048. Data we hold is maintained in accordance with the Act, and we may contact you from time to time to verify and update this data.

You have the right to access the data we hold on you. We will supply this data within 30 days of a request being made, at a nominal charge of £10 per request. To request access to your data please email us at sales@cleenol.co.uk

 

7. Contact Information
If you have any questions or concerns about this Privacy Policy, please e-mail us at sales@cleenol.co.uk.

 

8. Business Transfer
Cleenol Group Ltd. is a privately owned company. However, in the event that Cleenol Group Ltd. is sold, has its assets acquired or transferred, whether voluntarily or involuntarily, or merges or becomes affiliated with any other division, individual or entity, any customer information owned or under the control of Cleenol Group Ltd. may be one of the transferred assets. We reserve the right, as part of such transaction, to transfer or assign the Personal Information and aggregate information we have collected from users of the Site.

 

9. Limitations on Liability
IN NO EVENT WILL CLEENOL OR ITS PARENT, AFFILIATES, LICENSEES OR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SITE OR ITS PRODUCTS OR SERVICES BE LIABLE IN ANY MANNER WHATSOEVER FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS, USE OR INABILITY TO USE THE SITE, OR IN CONNECTION WITH ANY FAILURE OR PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE (INCLUDING LOSS OF PROFITS, LOSS OF BUSINESS OR DATA, BUSINESS INTERRUPTION, AND DAMAGES THAT RESULT FROM INACCURACY OF THE INFORMATION OR INCONVENIENCE, DELAY, OR LOSS OF THE USE OF THE SITE). THE FOREGOING LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER BASIS, EVEN IF GLOBAL INDUSTRIAL OR ITS AFFILIATES OR ANY OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

Dated: 16 May 2012

 

 

Environmental and Social Policy

 

Cleenol Group Ltd operates an Environmental Management System which is documented, implemented and maintained ensuring compliance with all statutory and regulatory requirements related to our activities, products and services and their environmental aspects and impacts. We aim to attain this through our environmental management that complies with the international standard ISO 14001
The company:
 Researches, develops and manufactures cleaning chemicals, distributes ancillary cleaning consumables, and also repairs and services Automatic Dosing Systems.
 Incorporates consideration of environmental factors into business decisions to encourage reduction, reuse and recycling in all area of our business and activities.
 Designs, develops, manufactures and markets products that are safe in their intended use, energy efficient, protective of the environment, and can be disposed of in an environmentally safe way.
 Uses, whenever possible local small and medium enterprises where not cost-prohibitive.
 Is committed to the protection of the environment, including the prevention of pollution.
 Stores, handles and disposes of all potentially hazardous substances in a safe and proper manner, taking all measures to prevent pollution.
 Uses manufacturing processes and packaging that minimizes adverse effects on the environment, including conserving and improving energy efficiency and water use.
 Has established contingency plans and implemented related training to all our employees to prevent and to handle environmental incidents and emergencies.
 Is committed to continually improve the environmental performance of our activities by establishing and reviewing objectives, targets, monitoring and measurements.
 Is committed to fulfill its compliance obligation related to its environmental aspects, and takes these into consideration when implementing, maintaining and continually improving our environmental management system.
 Encourages employee feedback on potential deficiencies and improvements in our environmental practice.
 Communicates this policy and appropriate information to all employees, any persons working for or on behalf of Cleenol Group Limited, any interested parties, and the public.
 We recognize our role within the global, national and local society and as such respect culture, customs and values.

 

 

You can download the full environmental policy document here